We want you to be completely satisfied with your MAKOKOMO products and will do our best to insure that you are.
When you receive the order, please inspect your purchase immediately. If there is a problem with your order, contact us at 312-834-3464 within three (3) days of receipt. You may also contact us at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a 15% restocking fee and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days. Credit card orders will receive refunds in the form of a credit back to the original account.
Please understand that furniture is susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special order furniture. Floor samples purchased from our showroom are sold as is, and all sales are final.
Returns are accepted only with a Return Authorization Number issued by MAKOKOMO. To make a return, complete the return form included with each shipment, including the return authorization number obtained from us, prepay the shipping, insure each package and ship to the address included.